pgkn Privacy Policy — How We Protect Your Data

1 Introduction

pgkn ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses pgkn.pro. This Privacy Policy explains how pgkn collects, uses, stores, and protects your personal information when you register an account, make deposits or withdrawals, play games, or interact with pgkn's customer support team.

This policy is written in plain English so that players in Bangladesh can understand exactly what happens with their data. We've deliberately avoided legal jargon where possible. If anything is unclear, contact us at [email protected] and we'll explain it directly.

This Privacy Policy should be read alongside the pgkn Terms and Conditions and Responsible Gaming Policy. Together, these documents form the full agreement between you and pgkn.

2 Data We Collect

pgkn collects only the information that is necessary to operate your account, process your transactions, and keep the platform secure. The categories of data we collect are as follows:

pgkn does not collect sensitive personal data such as religious beliefs, political opinions, or health information. We do not collect financial data beyond what is necessary to process BDT transactions via bKash and Nagad.

3 How We Use Your Data

The data pgkn collects is used for specific, legitimate purposes. We do not use your data for anything beyond what is described here:

• Account management: To create, maintain, and secure your pgkn account.
• Payment processing: To process deposits and withdrawals in BDT via bKash and Nagad.
• Fraud prevention: To detect and prevent fraudulent activity, multi-accounting, and money laundering.
• Customer support: To respond to your queries and resolve issues with your account.
• Responsible gaming: To monitor gaming patterns and offer support tools where appropriate.
• Platform improvement: To understand how players use pgkn and improve the overall experience.
• Legal compliance: To meet obligations under applicable financial and gaming regulations.
• Communications: To send you important account notifications, such as deposit confirmations and withdrawal updates.

4 Data Sharing

pgkn does not sell your personal data to any third party. We share data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: bKash and Nagad receive the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies.
• Fraud prevention services: pgkn may share device and behavioural data with fraud detection partners to protect the platform and its players.
• Legal authorities: pgkn will disclose data to law enforcement or regulatory bodies when required to do so by law, or when we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of players.
• Service providers: pgkn works with a small number of trusted technical service providers (such as hosting and analytics providers) who process data on our behalf under strict confidentiality agreements.

5 Payment Data

All financial transactions on pgkn are conducted in Bangladeshi Taka (BDT) via bKash and Nagad. pgkn does not store full mobile wallet credentials on its servers. Payment data is transmitted directly to the relevant payment processor using encrypted connections.

• pgkn retains transaction records (amounts, dates, reference numbers) for the period required by applicable financial regulations.
• pgkn does not process international card payments and does not store credit or debit card numbers.
• Withdrawal requests are matched against the wallet number used for deposits to prevent misdirected payments and fraud.
• If pgkn suspects a payment is linked to fraudulent activity, the transaction may be held pending investigation. The player will be notified and given the opportunity to provide clarification.

6 Cookies

pgkn uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how the platform is being used. The types of cookies pgkn uses are:

• Essential cookies: Required for the platform to function. These cannot be disabled without breaking core functionality such as login sessions.
• Analytics cookies: Help pgkn understand which pages and games are most popular, so we can improve the platform. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings, such as language and display preferences, so you don't have to re-enter them each visit.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use pgkn. Disabling analytics or preference cookies will not prevent you from using the platform but may reduce the quality of your experience.

7 Data Retention

pgkn retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for up to five years after closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support correspondence: Retained for two years from the date of the last interaction.
• Usage and analytics data: Retained in anonymised form for up to three years for platform improvement purposes.

When data is no longer required, pgkn deletes or anonymises it securely. You may request early deletion of your data by contacting support, subject to any legal obligations that require us to retain certain records.

8 Security Measures

pgkn takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:

• 256-bit SSL/TLS encryption on all connections to pgkn.pro.
• Encrypted storage of sensitive account data at rest.
• Access controls that limit which pgkn staff can view player data, based on job function.
• Continuous monitoring of platform systems for unusual or suspicious activity.
• Regular internal security reviews and vulnerability assessments.
• Two-factor authentication options for player accounts.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your pgkn account, contact support immediately at [email protected].

9 Your Rights

As a pgkn player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected].

10 Minors

pgkn is strictly for players aged 18 and above. pgkn does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account, that account will be closed immediately, all data will be deleted, and any funds will be returned to the payment source.

If you believe a minor has registered on pgkn, please contact us at [email protected] immediately. We take this seriously and will act without delay.

11 Policy Changes

pgkn may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how your data is used, pgkn will make reasonable efforts to notify you via the contact details held on your account. Continued use of pgkn after a policy update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, the pgkn support team is available 24 hours a day, seven days a week.

• Email: [email protected]
• Live chat: Available within the pgkn platform after login.
• Response time: Data-related requests are handled within 72 hours.

This Privacy Policy was last reviewed and updated in January 2025. It supersedes all previous versions of the pgkn Privacy Policy.